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How to Add a User Profile in Outlook 2003
Use the following steps to add a new
Exchange Server profile to your computer. If a firewall
prevents you from succeeding, see VPN, or RPC over HTTP.
- Click Start, point to Settings, and
then click Control Panel.
- Double-click either the Mail or the
Mail and Fax icon. The following dialog will
appear.
- Click the Show Profiles button. The
following dialog will appear. If you have more than
one profile, they will show up in a list here. This is
where you preserve your existing settings, by
adding a new profile.
- Click the Add button to bring up the
wizard. Name the profile. On the first page of the
wizard, select Add a new e-mail account.
-
Here is the second page of
the wizard. Choose Microsoft Exchange
Server.
- This page is the heart of the matter.
See illustration below. Enter the Exchange server name
and your username. Your username (or a demo account
username) will be provided to you by email.
The Microsoft Exchange Server name to
type is TURBO.JUNCTIONBOX.NET
Click the Check Name button. You may
be prompted for a username and password at this point.
See illustration. Note how the username is typed in
the security dialog of the password prompt.
or
If everything is correct,
the server name and mailbox name will become
underlined, as in the illustration below. If the
username you typed is less than complete, you might
get a list of choices. Do not attempt to proceed past
this point if you can not get the Check Name button to
verify (underline) your information. This is your
first big test of whether you can successfully
communicate with our Exchange servers through your
Internet connection.
Note the option to Use Cached Exchange
Mode is selected by default. We highly recommend this
option. Don't uncheck this box.
If you can't get success with the
check name button, it is usually either a connectivity or firewall problem. The most
likely cause is your Internet Service Provider blocks
your access to port 135. Many of them do. In that
case, you have two choices. You can use VPN to connect
(see our VPN instructions), or
you can use RPC over
HTTP.
Another possible cause of difficulty
with the check name button is security. If your local
username is the same as your username on our system,
this can be a problem.
Under the More Settings button in the
dialog shown above, you can choose an option to have
Outlook prompt you for a username and password every
time. See below illustrations for these optional steps
if you still have trouble with the check name button
after successfully configuring the VPN.
The option shown above,
Always prompt for user name and password, is sometimes
necessary if the username you use to log in to your
local machine is the same as your username on our
systems.
-
That's all folks!
- After you close the wizard by
clicking Finish, you should find yourself back at this
dialog box. If not, get back here by launching the
Control Panel Mail or Mail and Fax icon.
- Note the drop down list at the bottom
of this dialog, just below where it says Always use
this profile. Choose the new profile in the drop down
list, so next time Outlook starts, it will start with
the new profile, and launch into Exchange Hosting
Service.
Click the Close button and you're ready
to start Outlook with your new profile.
Now that you have more than one
profile...
You can have Outlook prompt you for the
profile you want to use when it starts. See the
illustration immediately above. Choose "Prompt for a
profile to be used" if you want to choose a profile each
time Outlook starts.
What not to do...
Some users have tried to add the
Exchange Server service to an existing profile that
already includes Internet E-mail service for their ISP
or other POP3 mail provider.
This always causes problems. Don't do
it. Create a new profile for Exchange, following
the steps above.
Microsoft has documented the technical
reasons why this doesn't work in Q245446 in the Knowledge Base.
Reference Articles - Additional Reading:
For more information see:
Q245446 - XCLN: You Cannot Use the
Exchange Server and Internet E-mail Services in the Same Profile
Q258468 - XCLN: Unable to Import .pst
File into Outlook Profile with Error Message "File Access Is Denied"
If you have trouble with these
instructions, or comments about how to make this page
more useful to other clients, please let us know.
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