| Administration
Unlike some of our competitors, we do not
require you to learn how to use a complicated
administrative interface to "manage your accounts." We
figure if you wanted to learn all that, and do all your
own administration, you'd get your own Exchange
server.
The majority of our customers are small
businesses, looking at Exchange hosting precisely
because they don't want to get bogged down in server
administration.
Adding users, or making other changes is
as easy as filling out a simple form, or sending us an
email. When we receive your form, or your email, we do a
"reality check" to help prevent mistakes, then fill the
request and email you back with the necessary
details.
Changes will be made promptly, in most
cases the same day they're requested. You'll be
communicating in plain English with an actual human
being, someone who knows you and cares about your
business.
Administration is a big part of the
service we provide for our customers. We think
competitors going in the direction of total self-service
are making the same mistake big companies make when they
implement a phone system that makes you press buttons
for five minutes just to get a human being on the
phone.
It's not that we can't provide a
self-service interface. We have one. If you have a large
number of users, we can provide access to a complete
online administration tool, and we happily recommend it
for larger companies. Please inquire with us directly for more
details if you have that many users.
The rest of you - focus on your business,
and let us manage the Exchange servers for
you.
Comments? Questions? We value your
feedback. | 
